Due to changes in our ownership, our privacy policy has recently been updated.

This policy applies to www.oceansurfari.com (the Website), operated by Ocean Surfari Charters, LLC (“Ocean Surfari,” “Us,” “We”). The purpose of this Privacy Policy is to inform you when you visit our Website how we use your personal information, and the choices you have regarding our use of, and your ability to review and correct, such information.

We value your privacy, and we make this policy easily accessible throughout our site to assist you in understanding the way information is handled in the course of using this site. At Ocean Surfari we want to make your online experience easy and safe. Because we gather certain types of information about our users, we want you to fully understand our policies surrounding the attainment and use of that information.

In General

In general, you may visit many pages of our Website without telling us who you are or revealing any personal information about yourself. We may track the Internet domain address from which people visit the Websites and analyze this data for trends and statistics, but individual users will remain anonymous unless they voluntarily tell us who they are.

Sometimes (such as when you request to be contacted or book a trip) we will ask you to provide personal information about yourself, such as your name, address, telephone number, e-mail address, payment information, and identification card information. We also maintain a record of your online requests or information about your past trips. It is entirely up to you, whether or not you choose to provide the information we request. If you choose not to provide the information we request, you may be unable to access certain services, offers, and content on the Website.

Collection and Use of Personal Information

If you choose to book a trip, request information from us, or if you request to be contacted by us, we will collect personal information, including your name, email address, and phone number. We also may ask you for personal information when you subscribe to an Ocean Surfari service or publication. If you book a trip with us, we may ask for additional information when you arrive for your trip, such as proof of identification (i.e. your driver’s license or passport).

Your personal information enables us to reserve and provide your trip. It also enables us to provide you with the information you have requested, and provide you with information regarding future products, services, or opportunities that may suit your particular interests.

Tracking Technologies 

Technologies such as: cookies, beacons, tags and scripts are used by Ocean Surfari and our affiliates, or analytics or service providers (e.g. marketing partners, analytics providers, or payment processors). These technologies are used in analyzing trends, to administer the site, to track users’ movements around the site, and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as an aggregated basis.

Any time you visit the Website to browse or to read or download information, we collect and store the name of the domain and host from which you access the Internet.); the Internet protocol (IP) address of the computer you are using; the browser software you use and your operating system; the date and time you access the Website; and the Internet address of the website from which you linked directly to the Website and/or clickstream data and store these automatically-collected information in log files. We use this information to measure the number of visitors to areas of the Website, and to help us make the Website more useful and interesting to our visitors. We use information from cookies in the aggregate to analyze for trends and statistics, and then discard it. We do not track individuals, only instances of entry onto the Website. We do not link this automatically collected data to other information we collect about you.

Some consumers may not know that cookies are being placed on their computers when they visit websites. If you want to know when this happens, or to prevent it from happening, you can set your browser to advise you when a website attempts to place a cookie on your computer. We use cookies for shopping carts, to remember users’ settings (e.g. language preference, shopping cart), to enable us to track and target the interests of our users so as to enhance the overall experience of using our site, and for authentication purposes.

Our website includes social media features, such as the Facebook Like button. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Your interactions with these features are governed by the privacy policy of the company providing it.

Sharing of Your Information

We will share your personal information with third parties only in the ways that are described in this privacy policy.  We do not sell your personal information to third parties.

All trips in the British Virgin Islands are operated by our associates at Ocean Surfari Charters, Ltd. If you book a trip in the British Virgin Islands, we will share your personal information with Ocean Surfari Charters, Ltd. Ocean Surfari Charters, Ltd., is authorized to use your personal information only as described in this privacy policy.

We may provide your personal information to our affiliates and companies that provide services to help us with our business activities, such as reserving your trip, processing your payment and marketing activities. These companies are authorized to use your personal information only as necessary to provide these services to us. We will not share your personal information with any other third party organizations except with your express consent.

We will share your personal information with our partners and with third-party independent contractors for purposes of tracking information generated through the Website. Our partners and third-party independent contractors are obligated contractually not to use your personal information other than to provide services we require of them or share your personal information for unauthorized purposes. For instance, we share cookie information with Google Analytics for the purpose of tracking statistical information for the Website.

Ocean Surfari may also disclose your personal information to comply with a court order, subpoena, search warrant, or other legal process; to comply with legal, regulatory, or administrative requirements of any governmental authorities; to protect and defend Ocean Surfari, its subsidiaries and affiliates, and their officers, directors, employees, attorneys, agents, contractors, and partners, in connection with any legal action, claim, or dispute; to enforce the Terms and Conditions of Use of the Website; to prevent imminent physical harm; and in the event that we find that your actions on the Website violate any laws, our Terms and Conditions of Use, or any of our usage guidelines for specific products or services.

We reserve the right to transfer your personal information to a third party in the event of a transfer of all or substantially all of Ocean Surfari’s assets, provided that the third party agrees to adhere to the terms of this privacy policy. You will be notified via email and/or a prominent notice on our Websites of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

Access to Personal Information

If your personal information changes, or if you no longer wish us to possess your information, you may request correction, update, or deletion of your information by emailing us at privacy@oceansurfari.com. You also may make your request by phone or postal mail at the address/phone number indicated in the contact information below. We will respond to your request to access personal information within 30 days.

We will retain your information for as long as accounts are active or as needed to provide services.  We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Opt Out

If you choose not to give us your personal information at all, you can still access the Website; however, you will not be able to access areas that require registration or personal information.

If you wish to subscribe to our newsletter(s), we will use your name and email address to send our newsletter to you. Out of respect for your privacy, you may opt out of receiving any, non-service related communications by emailing us at privacy@oceansurfari.com, by clicking on the ‘unsubscribe’ link in any email we send to you, by replying to any email we send you and entering the word UNSUBSCRIBE in the subject line.

Security

We follow accepted industry standards to protect any personal information you have provided to us. However, please be aware that no method of electronic transmission or storage is 100% secure. Therefore – as is the case with any organization – we are not in a position to guarantee the absolute security of your information.

Nevertheless, the security of your personal and financial information is extremely important to us. We do our best to ensure confidentiality and security in our online shopping experience. For instance, we employ various firewalls and other security tactics to keep your information secure. We do not store your complete credit card information on our internal web server. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL). Once your order is completed, it is entirely deleted from our web records. While there is risk inherent in every Internet transaction, be assured that we are work hard to ensure that risk is minimal.

Third-Party Hosting

Ocean Surfari contracts with a third party to maintain and host the Website. Therefore, any information you submit, including personal information, will be placed and stored on a computer server maintained by this third-party host. The third party has agreed to implement technology and security features and strict policy guidelines to safeguard the privacy of your personal information from unauthorized access or improper use.

Links to Other Materials

The Website contains links to other sites. These links are an accommodation to the respective third-party site owners and for your convenience. Sites linked to and from the Website are not necessarily under the control of Ocean Surfari, and Ocean Surfari shall have no responsibility or liability whatsoever for the content or privacy practices of any linked sites, or any link or linking program at any time. You should read and understand Ocean Surfari’s policies with respect to such third-party links, as stated in the Terms and Conditions of Use of the Website.

Changes to This Policy

By using this site, you consent to the collection and use of this information by Ocean Surfari. If we make any material changes, we will notify you by email or by means of a notice on this Website or by an email to your address on file prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Details

If you have any questions or concerns regarding this privacy policy, or you wish to contact us by postal mail, our contact information is as follows:


Ocean Surfari Charters, LLC
ATTN: Privacy
American Yacht Harbor
6100 Red Hook, Suite B2-4
St. Thomas, Virgin Islands 00802
Phone: 340.227.5448

Email: privacy@oceansurfari.com

Ocean Surfari Charters Ltd.

Lighthouse Marina
West End, Tortola
British Virgin Islands VG1130
Phone: 284.541.3074

Email: privacy@oceansurfaribvi.com
This privacy policy was last updated on February 28, 2017.